Last Updated: July 21, 2025

Welcome to Marqen Agency. These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and communications. By visiting or using our site and services, you agree to be bound by these Terms. If you do not agree with any part of these terms, please do not use our website or services.

For questions, you may contact us at contact@marqenagency.com.

1. Services Overview

Marqen Agency offers digital marketing, website creation, creative media, and print services. Specific services, deliverables, timelines, and fees are agreed upon in writing before the start of any project.

2. Use of Website

You agree to use this website for lawful purposes only. You are prohibited from:

• Engaging in any activity that disrupts or interferes with the website

• Using the site to transmit spam, viruses, or harmful content

• Attempting unauthorized access to our servers or user data

3. Intellectual Property

All content on this website — including text, graphics, branding, logos, designs, and media — is the intellectual property of Marqen Agency or its licensors and is protected by copyright and trademark laws.

You may not reproduce, distribute, modify, or reuse any part of our website or materials without prior written consent.

4. Client Responsibilities

Clients agree to:

• Provide accurate and complete information required for service delivery

• Respond to communications in a timely manner

• Review and approve project deliverables within agreed timeframes

• Respect payment terms as outlined in proposals or invoices

Failure to fulfill these responsibilities may affect timelines or result in additional fees.

5. Payments & Refunds

Payment terms, including deposits and final payment deadlines, are specified in each project agreement. All payments must be made in the agreed currency and method.

Refunds are not provided for services already rendered or in progress, unless stated otherwise in a written agreement.

6. Revisions and Approvals

Each service package may include a set number of revisions, detailed in the project scope. Additional revisions or requests beyond the agreed scope may incur extra charges.

Timely feedback is crucial to avoid delays. Marqen Agency is not responsible for project delays due to client inaction or lack of response.

7. Termination

Marqen Agency reserves the right to terminate or suspend service for:

• Violation of these Terms

• Abuse or harassment of team members

• Failure to make agreed payments

Either party may also terminate a project by written notice. Any work completed up to the termination date will be billed accordingly.

8. Disclaimers

All services and content are provided “as is.” Marqen Agency does not guarantee specific results from marketing campaigns, website traffic, or sales outcomes. Success depends on numerous external factors beyond our control.

We are not liable for:

• Loss of data or revenue

• Third-party service failures

• Unauthorized use of client content or credentials

9. Third-Party Tools and Integrations

Our services may involve third-party platforms (e.g., Facebook Ads, Instagram, WordPress). We are not responsible for downtime, policy changes, or failures from these platforms. Users are subject to each third party’s own terms.

10. Governing Law

These Terms are governed by the laws of the Kingdom of Morocco. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of Moroccan courts.

11. Changes to These Terms

We may revise these Terms at any time. Updated versions will be posted on this page with the effective date. Continued use of the website and our services indicates your acceptance of the updated Terms.

12. Contact Information

If you have any questions about these Terms, please contact us at:
📧 Email: contact@marqenagency.com