Last Updated: July 21, 2025

At Marqen Agency, we strive to provide high-quality digital services and ensure client satisfaction with every project. Due to the nature of our work — which involves time, strategy, and creative execution — we have specific policies regarding returns and refunds.

If you have any concerns about your purchase or service experience, please contact us at contact@marqenagency.com.

1. Non-Tangible Services

Our services (e.g., digital marketing, website development, branding, print design) are non-tangible and non-returnable once delivered or partially delivered. Therefore, we do not offer refunds for services that have been:

• Delivered according to the agreed scope

• Initiated or partially completed

• Approved by the client (even partially)

2. Refund Eligibility

Refunds may be considered in exceptional circumstances, such as:

• Duplicate payment: If you accidentally made a double payment for the same service

• Service not delivered: If no work has been started and the client has submitted a formal written cancellation request

• Technical error on our part that makes the service completely unusable or undeliverable, and we are unable to provide a solution within a reasonable timeframe

3. Deposits and Upfront Payments

All deposits and upfront fees are non-refundable. These payments secure your project slot, reserve resources, and cover planning time. If the client cancels the project after the deposit is paid, the deposit will not be refunded.

4. Custom Projects and Digital Deliverables

Because our services are custom-tailored to each client (e.g., branding kits, websites, ad strategies, or printed materials), refunds will not be issued once creative or strategic work has commenced — even if the final product has not been fully delivered.

5. Revision and Satisfaction Policy

We offer revision rounds as part of most service packages. If you’re not satisfied with the initial delivery, we encourage you to use your included revision rounds. Additional revisions outside the package scope may incur additional fees but do not qualify for refunds.

6. How to Request a Refund

To request a refund (when eligible), please send an email to contact@marqenagency.com with the subject line “Refund Request – [Your Project Name]” and include the following:

• Full name

• Service or package purchased

• Date of payment

• Reason for the refund request

• Any supporting documentation or correspondence

We will review your request and respond within 5–7 business days.

7. Chargebacks

If a client initiates a chargeback or dispute with a payment provider without contacting us first, we reserve the right to suspend all ongoing work and deny any future services. We encourage direct communication before involving banks or payment gateways.

8. Contact Us

For questions about your service, payments, or refunds, contact us at:
📧 Email: contact@marqenagency.com